All productsRefund and Returns Policy
SLI Containers offers an exclusive 30-day Money Back Guarantee on containers it sells less all inspection, modification, bank charges, cancellation, trucking and handling fees. If you need to cancel your order before delivery we will issue you a full refund less any applicable inspection, modifications or bank fees, but we do require that you notify us in advance of the delivery date at least 2 business days before your scheduled delivery date. Otherwise, you may be charged a cancellation fee of as much as the delivery cost. This advance notice gives the independent driver 2 days to find replacement work for your cancelled delivery.
We guarantee our shipping containers in Wind and Water Tight (WWT), Cargo Worthy and IICL condition to be structurally sound and not leak when they arrive. Please inspect the shipping container(s) before the driver leaves your delivery location. If you are picking up the shipping container(s) please have your driver inspect the shipping container(s) before leaving the depot. Shipping containers are transported around the world so they will have dents, dings, repairs, rust, scraps and other cosmetic issues caused during shipping and this is deemed to be “normal condition.” If you are concerned about appearance we recommend painting the shipping container(s) or purchasing new one trip shipping containers. New one trip shipping containers only make one trip before being sold hence they will have minimal rust, dents and dings. Hard to open or close doors is not a repair issue but a door adjustment issue which is your responsibility. Shipping containers are big and heavy and the door alignment often needs adjustment to operate properly due to how it is situated at the delivery site. We can provide advice on how to adjust. Shipping containers in CW and IICL condition are inspected and rated to hold cargo in excess of 40,000 lbs. These shipping containers can support a forklift and the floors will be solid and free of holes. Shipping containers in WWT condition are not recommended for forklifts because they may will soft spots on the floor but they will still be free of holes. They are consider good “storage grade” shipping containers. If you do receive a shipping container that does require a repair please call us before the delivery driver leaves. We offer the following repair remedies: 1) Repair reimbursement 2) Repair the unit at your site by us 3) Exchange the unit – additional delivery fees will apply 4) Refund purchase less all inspection, modification, bank charges, cancellation, trucking and handling fees.
When ordering you shipping container you are responsible for making sure the delivery route and delivery site are suitable for receiving a large heavy shipping container. If the driver deems the delivery route or the delivery site are not suitable for a shipping container you should be prepared to provide an acceptable alternative location. You will be responsible for charges stated above if you do not have a suitable delivery site or you refuse delivery. The delivery requirements and site preparation are an important part of the ordering process and you should address any concerns prior to delivery because charges resulting from the driver getting stuck when trying to delivery your container will be your responsibility.
We also accept returns on container parts and accessories. We will accept a return of an unused product within 14 days. Once we receive the returned item www.slicontainers.com will then give a full refund (excluding initial shipping and a 20% processing fee). Please allow 1-2 weeks for your return to be processed. Discounted items are not eligible for a return. Returned items must be delivered to us unused, in original packaging and in the condition they were received or they may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, you will be contacted on how you would like to handle deposition of the product.
